The first chapter of my new eBook from RealTime is now available online. The Executive Guide to Service Management in an Uncertain Economy is a 4 part series on developing an effective service management strategy. The series is intended to demonstrate what steps you can take to align IT and business goals, cut costs, improve efficiency and adopt an IT management approach that may be new to many shops.
The series is as much about IT management (maybe more so) than technical details. I would say the target audience are C-level types and any IT manager or professional with fiscal responsibilities. Even if you don’t feel you are the target, I hope you’ll take a look and perhaps pass it on to the appropriate people in your organization. You can read more about Chapter 1 and download it for free here.
In any event, I hope you’ll let me know what you think.
